Ideal for 

Any Professional Who:

• Avoids conversations you'd like to tackle
• Has critical or complicated conversations aggressively and wants to gain sympathy
• Has crucial or complicated conversations indirectly and wants to gain clarity and efficiency

What will you learn?

1. PREPARATION: tools to prepare a difficult conversation. 
2. START: how to start a difficult conversation from empathy, clarity and respect for the other.
3. EMOTIONS: be aware of them and negotiate with them to be constructive with yourself and with the other.
4. PROFILES: know the type of person you are going to talk to in order to adapt to it.
5. LISTEN: tools to listen to the other from your prism.
6. POSITIONING: learn to say NO tactfully. 

What will you get if you do it?

• CLARITY: Communicate difficult messages clearly and respectfully.
• PERSONAL AUDACITY: dare to face conversations that you can avoid for fear of conflict.
• EMPATHY: express yourself from the respect and understanding of the other.
• UNDERSTANDING: get to know the other person and structure your message so that they open up and tell you their version.
• RESOLUTION: Focus your difficult conversations so that together you find a solution.
• TRUST: build more trust and esteem with the other.
• EMOTIONAL INTELLIGENCE: learn to communicate from your emotions, desires and needs.

What is the methodology based on?

• Based on 8 concrete tools; absence of fuzzy talk.
• Training system based on practical simulation and games; without overuse of powerpoint.